Onics Hair requires 50% deposit an all services, the deposit will be used as part payment towards your final bill and is fully refundable you should cancel within 48 hours for your appointment. Your appointment is very important to us, it is reserved exclusively for you. We understand that sometimes plans change and life gets in the way, but we respectfully request 48 hours' notice for cancellations - if we do not receive 48 hours notice to cancel your appointment then unfortunately, your deposit is non-refoundable.
Do this by contacting us by email - onicshair@gmx.co.uk
As a courtesy, we will email you to confirm your appointment two days prior to your appointment date. Beyond that, it is your responsibility to remember your appointment.
Your rights to return goods are protected under the EU Distance Selling Directive.
If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. Do this by contacting us by email or telephone and providing the order number supplied to you.
Products must be in their original packaging with any seals intact and in an unused and re-saleable condition.
Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit.
Your refund will be paid within 30 days of us receiving the goods back
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
In the event of a return of goods for a refund we do not refund the postage paid on the original order.
This website is operated by Onics Hair Ltd. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:
who we are,
how and why we collect, store, use and share personal information,
your rights in relation to your personal information, and
how to contact us and supervisory authorities in the event that you have a complaint.
Who we are
Onics Hair Ltd ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use
a) Personal information you provide to us
We collect the following personal information that you provide to us:
name, email address
Some examples of when we collect this information include:
When you registering account
b) Personal information from other source
We may receive information about you from other sources. This information includes:
________
We will add this information to the information we hold about you for the following purposes:
________
c) Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.
d) Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
For example we may use cookies to monitor and/or collect the following information:
location date
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on our use of cookies, please see our Website cookie policy.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
How we use your personal information
We collect information about our users for the following purposes:
process your order
Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity
We will not share you personal information with any other 3rd parties.
Marketing
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
Whether personal information has to be provided by you, and if so why
No personal information has to be provided by you to us at any time.
How long your personal information will be kept
We will hold your personal information for the following periods:
6 years to satisfy UK tax law
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
Consequence of our use of your personal information
The consequence to you of our use of your personal information is:
We will recommend products to you with we feel are most suited
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:
user account access is controlled by a unique username and password, all data is stored on a secure servers, payment details are encrypted using SSL.
We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.
What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights please:
email, call or write to us
let us have enough information to identify you
let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to the privacy policy
This privacy policy was published on 08/04/2020 and last updated on 08/04/2020.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:
By email if you have opted in to receive emails
Contacting us
If you have any questions about this policy or the information we hold about you, please contact us by:
e-mail: onicshair@gmx.co.uk
post:
181a King's Cross Road
London
WC1X 9DB
or
telephone: +44 7912882814
Calls will be answered at the following times:
Monday - Saturday 0900-1700
Sunday - Closed, Bank Holidays
We may record calls for quality and training purposes.
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
Right to cancel - goods
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
Right to cancel - digital content
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
Right to cancel - services
The Consumer Contracts Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the service will start within this time you may be charged for what you've used.
Your Consumer Rights - goods
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following: - up to 30 days: if your goods are faulty, then you can get a refund;
- up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases;
- up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
Your Consumer Rights - digital content
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
- if your digital content is faulty, you're entitled to a repair or a replacement;
- if the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back;
- if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
Your Consumer Rights - services
The Consumer Rights Act 2015 says that:
- You can ask us to repeat or fix the service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
- If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
- If a time hasn't been agreed upfront, it must be carried out within a reasonable time.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
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This contract sets out:
your legal rights and responsibilities; our legal rights and responsibilities; and certain key information required by law.
In this contract:
We, us or our
means Onics Hair Ltd
References to us in these Terms also includes any group companies which we may have from time to time.
Our site or our website
refers to the any site on which these terms and conditions are displayed, including, but not limited to the following websites:
www.onicshair.com
You or your
means the person accessing or using our site to make purchases from us.
If you don't understand any of this contract and want to talk to us about it, please contact us by:
e-mail: onicshair@gmx.co.uk, or telephone: +447912882814
Please note, calls will be answered at the following times: Monday-Saturday 0900 - 1700
We may record calls for quality and training purposes.
Who we are
Our office is at:
181a King's Cross Road London
WC1X 9DB
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We are registered with VAT registration number GB298188244.
The details of this contract will not be filed with any relevant authority by us.
Terms and Conditions of Sale
A Introduction
1 These terms and conditions apply to any sale of goods, services or digital content on our site. If you buy goods, services or digital content on our site you agree to be legally bound by this contract and the terms and conditions contained herein.
2 This contract is only available in English. No other languages are available for this contract.
3 When buying any goods, services or digital content on our site you also agree to be bound by:
(a) our terms and conditions of use and any documents referred to therein
(b) extra terms which may add to, or replace some of, this contract. This may happen for the following reasons:
If legal changes require further changes
We will contact you to let you know if we intend to do this by giving you one month's notice. You can end this contract at any time by giving one month's notice if we tell you extra terms apply
(c) specific terms which apply to certain goods, services or digital content. If you want to see these specific terms, please visit the relevant webpage for the goods, services or digital content.
All these documents form part of this contract as though set out in full here.
B Information we give you
1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
(a) read the Confirmation email that will be sent to you when you have ordered goods, services or digital content (see clause below), or
(b) contact us using the contact details at the top of this page
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2 The key information we give you by law forms part of this contract (as though it is set out in full here).
3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
C Ordering from us
1 Here we set out how a legally binding contract between you and us is made. 2 You place an order on our site by doing the following:
The user adds their products to a basket, then the user clicks the basket to proceed to checkout, Finally the user complete the process and clicks 'pay now' to confirm the order
3 Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
4 Before you place any order for digital content you must check that the hardware and software requirements of your computer or device mean that you can download the digital content. If required please contact us for assistance.
5 When you place your order at the end of the online checkout process (eg when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted.
6 We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a) the goods, services or digital content are unavailable;
(b) we cannot authorise your payment;
(c) you are not allowed to buy the goods, services or digital content from us;
(d) we are not allowed to sell the goods, services or digital content to you;
(e) you have ordered too many goods; or
(f) there has been a mistake on the pricing or description of the goods, services or digital content.
7 We will only accept your order when we send you an Email to confirm this (Confirmation Email ). At this point:
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(a) a legally binding contract will be in place between you and us; and
(b) your order will be fulfilled and your content will be available for download.
8 If you are under the age of 18 you may buy any goods, services or digital content from our site. However, in some cases you may not be able to buy certain goods, services or digital content because you are too young. If so this will be set out on the relevant webpage for the goods, services or digital content concerned.
D Right to cancel this contract - Non-business customers
1 If you are buying from our site for business purposes, this section does not apply. Instead, please see the section below entitled "Right to cancel this contract - business customers".
2 If you are buying goods, services or digital content from our site for non-business purposes, you have the right to cancel this contract within 14 days without giving any reason.
3 However, this right to cancel will not apply to any of the following products:
Items must be returned unopened, unused condition; We are unable to offer a refund, replacement or exchange on items that are used or opened.
4 The cancellation period will expire after 14 days from the day:
(a) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of any goods, in the case of a sales contract;
(b) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good purchased, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;
(c) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece of any purchased goods, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces;
(d) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good purchased, in the case of a contract for regular delivery of goods during a defined period of time.
(e)
5 To exercise the right to cancel, you must inform us of your decision to cancel this
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contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form
To:
Onics Hair Ltd
181a King's Cross Road London
WC1X 9DB onicshair@gmx.co.uk
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the supply of the following service *,
Ordered on */received on *,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper), Date
* Delete as appropriate
6 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
E No right to cancel this contract once downloading of any purchased digital content starts
When you buy the digital content:
(i) you have no right to cancel this contract once the downloading of it starts
F Payment and right to cancel if performance of services requested to commence before expiry of 14 day cancellation period
1. If you request us to begin the performance of services during the 14-day cancellation period referred to above in the clause entitled "Right to cancel this contract - Non-business customers", you shall pay us an amount which is in proportion to what has been performed until the date when you have communicated to us your cancellation of this contract, in comparison with the full coverage of the contract.
2. You will lose the right to cancel this contract if the services have been fully performed at your express request within the cancellation period (in which case we will ask you to confirm that you understand you will lose your right to cancel).
G Effects of cancellation - Non-business customers
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1 If you cancel this contract (in accordance with the section above entitled 'right to cancel this contract - non-business customers'), we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
3 We will make the reimbursement without undue delay, and not later than:
(i) 14 days after the day we received back from you any goods supplied; or
(ii) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(iii) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5 If you have received goods:
(a) you shall, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us, send back the goods or hand them over to us
(b) The deadline is met if you send back the goods before the period of 14 days has expired.
(c) you will have to bear the direct cost of returning the goods
(d) you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
H Download of digital content
1 Once you have paid for your order and received the Confirmation email you will be given the option to download the digital content.
2 We may deliver your digital content in instalments. If you have any queries as to whether this is the case please consult the information provided at the time of purchase or contact us for further information.
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3 If something happens which:
3.1 is outside of our control; and
3.2 affects you being able to download the digital content;
we we will make the digital content available for download as soon as we can. If you computer or device blocks the automatic download of the digital content or the automatic download does not start, you may still have the right to cancel the contract.
I Permission to use digital content
1 When you buy any digital content and download it, you will not own it. Instead we give you permission to use it (also known as a 'licence') for the purpose of you using and enjoying it according to this contract.
2 The digital content:
2.1 is personal to you. You can use it wherever you want in the world but only if you comply with local laws
2.2 is non-exclusive to you. We may supply the same or similar digital content to other users
2.3 may be used only on 3 computers or devices 2.4 may not be:
(a) copied by you except for a reasonable number of necessary back-ups
(b) changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law)
(c) combined or merged with, or used in, any other computer program
(d) distributed or sold by you to any third party
2.5 contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (TM) markings
3 except where you have permission to use the digital content under this clause, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.
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J Delivery of goods
1 We use the following delivery services to deliver our goods: Royal Mail
2 The estimated date and time window for delivery of the goods is set out in the Confirmation Email.
3 If something happens which:
(i) is outside of our control; and
(ii) affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
4 Delivery of the goods will take place when we deliver them to the address that you gave to us.
5 We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photocard driving licence) on delivery of goods.
6 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
(i) let you know;
(ii) cancel your order; and (iii) give you a refund.
7 If nobody is available to take delivery, please contact us using the contact details at the top of this page.
8 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
9 We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way, click on the check the delivery details during the online checkout process.
K Performance of Services
1 Where possible we will offer the opportunity to confirm the time and date for
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performance of services purchased during the confirmation process and prior to the purchase of the services.
2 In other cases we may offer you with the opportunity to book the time and date for performance of services following the purchase of those services.
3 In all cases we will seek to perform the services purchased within a reasonable time and without causing you significant inconvenience.
4 Please note that where performance is requested or confirmed to commence within 14 days of purchase the above clause entitled "Payment and right to cancel if performance of services requested to commence before expiry of 14 day cancellation period" will be applicable."
5 If you have any questions as regards the time or date for performance of purchased services please contact us immediately.
L Payment
1 We accept the following means of payment: Visa, MasterCard, PayPal, Apple Pay
2 We will do all that we reasonably can to ensure that all of the information you give us when paying for goods, services or digital content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
3 Your credit card or debit card will only be charged when you confirm your order.
4 All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or equivalent services.
5 If your payment is not received by us and you have already received any goods, you:
(i) must pay for such goods within 30 days; or
(ii) must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
6 If you do not return any goods (such as where you have not paid for them) we may
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collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
7 Nothing in this clause affects your legal rights to cancel the contract during any applicable 'cooling off' period detailed under the Clauses entitled 'Right to Cancel this Contract - Non-business customers' and 'Effects of Cancellation - Non-business customers' above.
8 The price of the goods, services or digital content: (i) is in pounds sterling (£)(GBP);
(ii) includes VAT at the applicable rate; and
(iii) does not include the cost of:
- delivering the goods (delivery options and costs will be provided before you place your order)
- any carrier bags (which cost a minimum of 5p) each).
M Nature of goods
1 The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example, the goods:
(i) are of satisfactory quality;
(ii) are fit for purpose;
(iii) match the description, sample or model; and (iv) are installed properly (if we install any goods).
2 We must provide you with goods that comply with your legal rights.
3 The packaging of the goods may be different from that shown on our site. 4 While we try to make sure that:
(i) all weights, sizes and measurements set out on our site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements; and
(ii) the colours of our goods are displayed accurately on our site, the actual colours that you see on your computer may vary depending on the monitor that
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you use.
5 Any goods sold:
(i) at discount prices; (ii) as remnants; or (iii) as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
6 If we can't supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
(i) we will let you know if we intend to do this but this may not always be possible; and
(ii) you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
N Nature of digital content
1 The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example, that the digital content:
1.1 is of satisfactory quality; 1.2 is fit for purpose; and 1.3 matches its description.
2 We must provide you with digital content that complies with your legal rights. 3 When we supply the digital content:
3.1 we will use all reasonable efforts to ensure that it is free from defects; viruses and other malicious content
3.2 we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our website; and
3.3 you acknowledge that there may be minor errors or bugs in it.
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O Nature of services
1 The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example, that any services purchased are performed by us with reasonable care and skill.
2 We must provide you with services that comply with your legal rights. 3 When we supply services:
3.1 we will use all reasonable care and skill in the performance of those services
3.2 where the price is not agreed beforehand we will provide the service for a reasonable price; and
3.3 we will perform the services within a reasonable time.
P Faulty goods or digital content/ Unsatisfactory Performance of Services
1 Your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
(a) visit our webpage: onicshair.com;
(b) contact us using the contact details at the top of this page; or
(c) visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.
2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have other rights in law.
3 Please contact us using the contact details at the top of this page, if you want: (a) us to repair the goods or digital content;
(b) us to replace the goods or digital content;
c repeat performance of services purchased;
(d) a price reduction; or
(e) to reject the goods or digital content and get a refund. 4 To avoid faults happening with any digital content, you must:
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(i) install any fixes, updates, upgrades, new releases and new versions that are made available to you as soon as reasonably possible after we tell you that they are available to be downloaded;
(ii) use it only on the recommended third party software and equipment set out in the guide to its use or on our website; and
(iii) follow any other guidance given by us to you when undertaking the purchase, or contained within the Confirmation email.
Q End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
R Limit on our responsibility to non-business customers
1 The provisions of this section shall apply to purchases made for non-business purposes only.
2 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), in the case of purchases made for non-business purposes, we are not legally responsible for:
(a) losses that:
(i) were not foreseeable to you and us when the contract was formed; or (ii) that were not caused by any breach on our part;
(b) business losses; and
(c) losses to non-consumers.
S Indemnity and insurance
1 You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under this contract.
2 You shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover your obligations under this contract. On request, you shall supply so far as is reasonable evidence of the maintenance of the insurance and all of its terms from time to time applicable.
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T Limitation of liability
1 The extent of the parties' liability under or in connection with this Contract (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.
2 Subject to the sub-clauses below (entitled 'Exceptions'), our total liability shall not exceed the sum of £100.
3 Subject to sub-clauses below (entitled 'Exceptions'), our shall not be liable for consequential, indirect or special losses.
4 Subject to sub-clauses below (entitled 'Exceptions'), our shall not be liable for any of the following (whether direct or indirect):
(i) loss of profit;
(ii) loss or corruption of data;
(iii) loss of use;
(iv) loss of production;
(v) loss of contract;
(vi) loss of opportunity;
(vii) loss of savings, discount or rebate (whether actual or anticipated); (viii) harm to reputation or loss of goodwill.
Exceptions
5 The limitations of liability set out above shall not apply in respect of any indemnities given by either party under this Contract.
6 Notwithstanding any other provision of this Contract, the liability of the parties shall not be limited in any way in respect of the following:
(i) death or personal injury caused by negligence;
(ii) fraud or fraudulent misrepresentation;
(iii) any other losses which cannot be excluded or limited by applicable law; (iv) any losses caused by wilful misconduct.
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U Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
V Disputes
1 We will try to resolve any disputes with you quickly and efficiently. 2 If you are unhappy with:
(i) the goods, services or digital content; (ii) our service to you; or
(iii) any other matter;
please contact us as soon as possible.
3 If you and we cannot resolve a dispute using our complaint handling procedure, we will:
(a) let you know that we cannot settle the dispute with you; and
(b) consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.
4 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
5 The laws of England and Wales will apply to these Terms.
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